Refund & Returns Policy

This Refund & Returns Policy applies to wholesale orders supplied by Oner Building Materials Trading L.L.C. As a B2B wholesale and export supplier, our terms differ from consumer retail and are confirmed per order in the proforma invoice and sales contract.

1. Inspection on Receipt

Buyers must inspect goods on delivery. Any visible damage, shortage, or discrepancy must be reported in writing within 7 days of receipt, with photographs and the invoice/container reference.

2. Defective or Incorrect Goods

If goods are confirmed defective, damaged in our care, or materially different from the confirmed specification, we will, at our discretion, arrange a replacement, credit, or refund for the affected items.

3. Non-Returnable Items

• Custom-manufactured, private-label, or specially branded goods.
• Goods damaged after delivery due to handling, storage, or transport arranged by the buyer.
• Orders cancelled for change of mind after production or shipment has begun.

4. Claims Process

Contact info@onerbuildingmaterials.com with your order/invoice number, a description of the issue, and photos. Approved claims are processed after joint review of documentation.

5. Refunds

Approved refunds or credits are issued via the original payment method or as credit against future orders, as agreed.

6. Contact

info@onerbuildingmaterials.com • +971 52 835 7987.